We’d love to hear
your thoughts,
comments and
suggestions.
Please contact us
via email or call
our customer
service number. We
look forward to
hearing from you!
Extrema
Ratio North
America
2390 W. Hwy
56, Suite 10
Cedar City, UT
84720
435-867-8807
Fax
435-867-8669
jason@italianblade.com
Ordering
Information
Legal status of
products:
It is the
responsibility of
the buyer, not the
seller, to
ascertain and obey
all applicable
local, state,
federal and
international laws
in regards to the
possession, and
use, of any item
purchased from Extrema
Ratio North
America.
All equipment is
sold subject to
public law 90-351,
title III, U.S.D.,
Section 2511, and
any local, state
or federal
ordinances.
Consult your local
and state laws
before ordering if
you are in doubts
to the legality of
any product you
wish to purchase. Extrema
Ratio North
America
will make
absolutely no
sales to minors.
By placing an
order, the buyer
represents that
the products
ordered will be
used in a lawful
manner and that
the purchaser is
of legal age. Extrema
Ratio North
America
will not be held
liable for the
misuse of any
product purchased
from us, or any of
our distributors
and dealers. Also
as no product is
100% effective
against attack, Extrema
Ratio North
America
assumes no
responsibility if
a product
purchased from us
is not effective
in preventing
bodily injury,
dismemberment or
death.
It is the
responsibility of
the buyer to abide
by ALL applicable
local, state, and
federal laws
governing the
purchase and use
of the products
sold on Extrema
Ratio North
America.
Use of and
purchases from Extrema
Ratio North
America
constitutes your
agreement to hold Extrema
Ratio North
America
and its members
harmless of any
liability for the
manner in which
items purchased
on Extrema
Ratio North
America are used.
We will not sell
products on
Extrema Ratio
North America to
minors. By
purchasing items
on Extrema
Ratio North
America, you
certify that you
are at least 18
years of age or
older and if
required, will
provide a legal
document (such as
a driver's
license) which
proves your age.
ANYONE attempting
to falsify
information or
defraud our
company in any
way, WILL be
turned over to the
proper authorities
as fast as
possible and will
be prosecuted.
Using the
shopping cart
Shopping at
Extrema Ratio
North America is very
simple and very
secure.
Click the “add to
cart” button and
the item is
automatically
placed in your
shopping basket.
You can choose to
Sign In as a
registered member
of Extrema Ratio
North America or
continue shopping
as a guest. When
you have made your
Sign In choice,
you will complete
a series of forms
with your billing,
shipping and
payment
information. Fill
them out, complete
your order and
you’re done! A
confirmation page
will show a
summary of your
transaction and an
email version of
this summary will
be promptly sent
to the email
address you
provide. All
credit card
transactions and
confidential
information are
verified and
protected by Authorize.Net, one
of the industry
leaders in SSL
encryption.
Phone in orders
Placing an order
through our
shopping cart is
as secure as
ordering by phone,
but we realize
that sometimes you
may have questions
and want to speak
to a real person.
Please call our
customer service
number at:
1-877-565-1200
Monday through
Friday between the
hours of 9 am - 5
pm MST. If no one
is available to
assist you or if
it is after hours,
please leave a
detailed message
and we will return
the call as soon
as possible.
Delivery times
We make every
effort to get your
merchandise to you
as soon as
possible. Items
that we have in
stock ship within
2 business days.
Quality
craftsmanship
takes time, so
please be patient
as delivery times
for these items
will vary widely.
You can find a
reasonable
estimate of the
delivery time
noted on every
product page. If
you need expedited
shipping please
contact us
directly.
Backorders
Every so often
customer demand
exceeds our
supply. If after
placing an item in
your shopping cart
you see a
backorder notice,
more stock is
expected in soon
that we will look
forward to
shipping out to
you. You can
choose to continue
with the order and
pay for the item,
in which case we
will contact you
by email to let
you know the
expected date of
delivery. If you
do not want to
wait until the due
date, you may
cancel the order
and your card will
not be charged.
Warranties
For warranty
information on any
of our lines
please contact us
via email.
Payment Options
Forms of
payment accepted
We accept
MasterCard, Visa,
American Express.
Your credit card
is charged as soon
as your order is
placed.
Sales tax
We charge 6.6%
sales tax to
orders shipped to
Utah.
Return & Exchange
Policies
In-stock items
If you would like
to exchange or
return an item
please contact us
by email or phone.
Have your order
number handy and
please let us know
the reason for the
return or
exchange. Please
do not return
items to our Cedar
City address
without prior
authorization as
some returns may
have to be shipped
back directly to
our suppliers.
Please note that
items shipped back
to us without a
return
authorization
number will not be
accepted and will
be returned to
you. All items
must be returned
in their original,
unworn and unused
condition within
30 days for a
refund. Shipping
fees are
non-refundable.
Report
technical issues
For any problems
with our website
please contact our
webmaster at
webmaster@italianblade.com.